At BKK Nanny, your privacy and the privacy of your loved ones is of utmost importance. This privacy policy explains how we collect, use, protect, and handle your personal information when you use our in-home child and elder care services in Bangkok.

1. Information We Collect

We collect the following categories of information:

a. Personal Information

Name
Phone number
Email address
Home address
Emergency contact information
Payment information (collected and processed through a secure third-party provider)

b. Client Information

Names and ages of care recipients
Medical conditions or relevant health concerns (voluntarily provided)
Special care instructions
Service preferences and schedules

c. Website and Communications

IP address and browser type
Device and usage data
Communication logs, such as inquiries, requests, or messages sent to us

2. How We Use Your Information

We use your personal data to:

Schedule and deliver in-home care services
Match you with appropriate caregivers
Communicate service updates or emergencies
Process payments and invoices
Monitor service quality and customer satisfaction
Improve our website and internal processes

We do not sell or rent your information to third parties.

3. How We Share Your Information

We may share your data only in the following cases:

With caregivers assigned to your service (only essential info required for care)
With medical professionals in emergencies (if relevant and necessary)
With service providers assisting in operations (e.g., payment processors)
As required by law or government regulations

All third parties are required to maintain confidentiality and use information strictly for the intended purpose.

4. Caregiver Confidentiality

Every caregiver we assign is bound by:

A confidentiality agreement
Data privacy training
Internal standards for discretion, privacy, and data protection

They are instructed to never share details of your household, routines, or client-specific information with anyone outside of our organization.

5. Data Storage and Security

Your data is stored securely using encrypted databases and secure infrastructure. Access is restricted to authorized personnel only.

We use:

Secure cloud hosting with controlled access
Encrypted communication channels (HTTPS, TLS)
Regular backups and audits

6. Data Retention

We retain your information only as long as necessary:

Active client information is kept during service provision
Inactive client data is archived and deleted after 12 months unless required by law

7. Your Rights

You have the right to:

Access the personal data we hold
Request corrections to inaccurate information
Request deletion of your data (unless we are legally required to retain it)
Withdraw consent for specific uses

To make a request, please contact us at: [email protected]

8. Cookies and Tracking

We use basic cookies to:

Enable site functionality
Understand page usage patterns
Improve content and user experience

You may disable cookies in your browser at any time.

9. Children’s Privacy

We do not collect personal information directly from children. All data related to minors is provided by their legal guardians.

10. Changes to This Policy

We may update this privacy policy occasionally. When we do, we’ll revise the “Effective Date” and notify you of significant changes by email or website banner.

11. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact:

BKK Nanny Privacy Team
Email: [email protected]
Phone: [Insert contact number]
Website: https://www.bkknanny.com

This policy ensures your trust and peace of mind while we deliver care to the people most imp

Privacy Policy